Customer Service is not a job that can be done by just anyone, the person to be effective needs to have a specific skill set of behavioral characteristics. How effective are they for hiring Customer Serve representatives? An insurance company experienced a 50% reduction in employee turnover.
It all begins and ends with the customer, if they liked how they were treated and their overall customer experience. Customers have many choices today to find what they want; organizations need to take every possible step to assure that they have the very best people in place for the job. People have a natural DNA for customer service that makes them passionate about helping their customers.
The challenge is finding the right people with the qualities and skills needed for the position. We all know that interviewing is not enough, it takes more than an interview or two to tell you how they would perform in the job.
Let us help you take the guesswork out of hiring, use our tools to find out how they would be in the position, how they would fit in your organization and culture and how to work with them so they are the most effective.
Our Customer Service Profile has specific versions available, they are hospitality, healthcare, financial and retail.
Click a link below to view our Customer Satisfaction Case Studies