Customer Service Profile™

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.

Product Description

Customer Service Profile™

Why Assess Customer Service People?

Given the opportunity to land a new job or to be promoted, people may tell you what you want to hear instead of the truth. Additionally, so much of their success depends on the specific type of job and the organization in which they would work. Success seldom transfers automatically. The cost of a bad hire that is customer-facing is very high considering the hiring and ramp-up costs, poor productivity, lost revenue, and potential damage to the organization’s reputation.

The CSP gives you an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion and organizational decisions. Giving this information to managers helps them be more effective and get the very most from their people.

How Does the Customer Service Profile™  Work?

Prior to assessing candidates, our team will help you develop customized performance models for the jobs you are looking to fill. This will let you compare job candidates to the specific needs of your position and, in turn, estimate the likelihood of their success in that role. Invitations to complete the PXT are sent directly to your candidates by email, allowing them to complete their assessment online at a time and place that is convenient for them. The assessment does not need to be proctored, so the candidate can take it from any computer with Internet access. The system instantly scores the assessment and notifies hiring authorities where to access the results.

Click a link below to view CUSTOMER SERVICE PROFILE™ Case Studies
Hospitality Hotel
Hospitality Management
Retail Grocery
Senior Healthcare
Home Health Care