Customer Service Training

Customer Service: A Strategic Advantage

Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it is a business, a professional practice, a health care facility or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone is not enough.

High-Performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic advantage.

customer service training - Centrixity

Part 1: Defining a Vision of Customer Service

  • Assess your individual customer service orientation
  • Develop a personal vision statement for customer service delivery
  • Discuss the impact of changes in the global marketplace on customer service

Part 2: Discovering Customer Expectations

  • Identify customer expectations
  • Define customer alignment and ways to achieve it
  • Describe the difference between customer satisfaction and customer loyalty

Part 3: Recognizing the Customer Experience

  • Grade customer service using a customer scorecard
  • Track a cycle of service
  • Identify strategies for dealing with difficult customers
  • Recognize the importance of continuous improvement in customer service delivery

Part 4: Enhancing Customer Service Skills

  • Review the Personal Vision Statement you created earlier and revise it if/as needed
  • Develop an Action Plan to identify priority actions for customer service improvement in the role that you play in your organization

Related Diagnostic Tools

SUCCESS BEGINS WITH A CONVERSATION
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Customer Service Training in Oregon, Washington, California

Serving Companies in Washington:
Vancouver WA | Camas | Washougal | Battle Ground | Hockinson | Ridgefield | LaCenter | Woodland | Centralia | Longview | Kelso

Serving Companies in Oregon:
Portland OR | Gresham | Troutdale | Sandy | Hillsboro | Beaverton | Lake Oswego

Serving Companies in California:
Sacramento CA | Vallejo | Benicia | American Canyon | Fairfield | Napa | Suisun City | Vacaville